CONOSCIAMO INSIEME L'E-MAIL COUNSELING 
How can the counselor to understand what kind of person is the other side of the screen and what facilities are to be used to guide the customer along the way of improving relationships and personal fulfillment? That e-mail is not a form of communication too natural "is a written message and its analysis personality traits to emerge as any form of comunicazione.L 'e-mail features of the abnormal, because it is a message "speech", has in itself the characteristics of the letter, but at the same time the search expression' and ' immediacy of speech. How can this happen? There is reflection, the pause time between receiving and sending, but you can also add sounds, images, or just use interjections, vocalization, punctuation, everything that can make it more expressive and also a personal message . It is an attempt to describe the emotions in contravention of the rules of grammar and syntax. (See "Communication & Internet, "Patrick Vaccaro) And from everything that can make it more expressive and personal messages, the counselor begins to get an idea about the character of his client so that (if we trust in his good faith communication), can not hide the features principal of his personality that even via the Internet at the end, emerge. The counselor should be able to manage this relationship by e-mail with due care and using words, interjections, punctuation, so as to inspire confidence in his client, since this is the 'only way to get in touch with him. The customer expects it to receive moral support nothin' but a set of sentences written by such leaks must first of all unconditional positive regard and a good dose of empathy. While at first glance all this may sound ridiculous and impossible to realize, just trying we can see that there is something magical about even in telematic means that with a keyboard you can communicate love and empathic understanding. What is the best response of the counselor? Entering on the more technical aspects relating to the answer by e-mail we can say that in all reports that are friendship, employment or otherwise, you can answer the entire message or parts. In the first case he pays more attention to any message received without focusing on particular aspects or phrases written by the other party, in the latter tends to linger on every single part of the letter, leaving little room for other possible interpretations. The response of the counselor should allow the customer to "breathe", to make him feel at ease and able to accept and possibly counteract what the other wrote. Therefore, a response to the entire message would seem the best thing to do. Yes he should go into every detail of the letter which you may see unexpected features of the personality of the client, but should never pass up the general meaning of the letter and especially the character of the customer as well as results from the entire message. Let us dwell now on one of the aspects that play into the e-mail counseling: the retention of all mail received. This allows the counselor to be able to dwell on when it sees what the customer wrote in a month for example and to understand what changes have occurred in his person and how to act accordingly. But not only. The fact that we have under control all the received mail also allows you to remember everything that the customer is notified and all this creates in the customer appreciation and desire to continue the relationship counseling online.
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